Business Process Outsourcing Way to Achieve One Career Path

The software juggernaut rapidly participated in the 2000s by the IT Enabled Services or the most popularly called Business Process Outsourcing (BPO) companies. The main objective of these companies is to provide specialized talents to all types of industry all over the world at rock bottom prices. And to make it possible, they employ vast number of English speaking talent pool to service multinational clients.

Business process outsourcing companies entice people with fun working environment and attractive remuneration packages. This type of package is very attractive to entry level jobseekers like fresh graduates. It is very rare for local companies to provide above average compensation to someone who does not hold any record of experience in a given field. In business process outsourcing industry, it will only require a prospective applicant to have a basic degree and good communication skills. However, is it really a way to achieve your career path?

To finally enter the world of business process outsourcing, the company requires someone who seeks challenges as the job in itself is challenging. For team leaders or people in managerial positions, they are often required to manage a bigger team, consisting hundreds of team members. He or she must have a very powerful personality to motivate the subordinates and so for them to give their best as an individual and as a team player. Since these business process outsourcing companies need specialized skills, of course, they will require the positions they are looking forward to fill in with specialized knowledge. Most of the BPO companies provide training programmes as these are an essential ingredient to survive in the business process outsourcing industry. This helps an individual cope with the constant changes in a business process outsourcing environment.

Generally, business process outsourcing companies have a very good monitoring system. Most of the time, there would be quarter or half year performance reviews to recognize if an employee deserves a promotion or career growth. Some are reassigned to certain job roles while others are given with fresh training privileges. These attractive growth and monetary benefits based on individuals' performance serve as a motivating factor, in which a lot of people decide to remain in business process outsourcing despite of the monotonous daily activities (according to people I've spoken with). On the other hand, people at the young generation find it convenient enough to have the company's employee welfare facilities such as travel and meal allowance, health and fitness privileges, dental care and a lot more of freebies.

On the other hand, the bothering truth in business process outsourcing industry is its high attrition rates. To name one of the factors that cause of worry to the industry is the stiff competition from similar companies. Some of these BPO companies even offer a higher salary package and better growth opportunities. Comfortable working environment, performance based- career growth plus support from the company creates a rosy picture of the business process outsourcing industry for individuals.

But take note that there's no such thing as purely perfect. It's similar to; human has no contentment - at all. Employees of BPO companies like call centres have to deal with redundant daily assignments, long and shifting schedules, and to top it all, irate customers. Business process outsourcing industry is high with stress related problems because employees must maintain an outstanding performance for them to be able to survive.

Likewise, employees who join BPO companies who have an undergraduate education end up compromising their future career path. The best way to escape this trap is to go back and complete the degree course and never stop learning and re-inventing oneself. The latter is actually the very key for self-improvement and career growth.

Know More About Business Process Management

Business process management is a field of management, a branch of management studies. Its focus is on the improvement of the performance of a business process management by improving the processes involved in the operation of that business. It optimizes the business processes to increase efficiency within the organisation. This kind of approach enables a business to be more adaptable to change than the traditional top down hierarchical approach. Implemented consistently, it can improve the functioning of an organisation, as well as its revenues and profitability.

This kind of management is defined by some as 'a systematic approach to making an organisation's workflow more effective, more efficient and more capable of adapting to an ever changing environment'. A business process itself can be defines as a set of activities that are required to accomplish a certain goal within the organisation. BPM is a division of infrastructure management, which ensures the optimum utilisation of an enterprise's resources and core operations. If there is an effective business process management in place, it will give the enterprise an edge over the competition.

A management must be effective and deliver operational efficiency, business visibility, excellent customer experiences and an ability to be responsive to change. It is an important tool in the hands of business managers. Today there are many business process management programs from leading software giants like oracle and sap that offer BPM programs to run a business efficiently. They can be customised to suit the needs of individual businesses. They are user friendly and provide optimisation tools and help integrate the entire gamut of business processes. The processes can also be monitored on a dashboard and enhance the management capabilities of end users.

A unified management system can reduce the cost of doing business and improve revenues, efficiency and profits. The system can also vary from the very simple to the very complex, depending on the size, and scale and the requirement of individual businesses and depending on the number of processes and the extent of monitoring required. There is scope for a great deal of customisation. It is also to be understood that business process management is not a one time exercise. It is an ongoing program that needs to understand changes in the business environment and respond to it rapidly. It is essentially a process of continuous evaluation and improving of an enterprise. It is one of the important things to remember.